Reports
Outcome analytics · 9 report types · 35 configurable columns
Report Types
Select a type to generate or configure📈
Agent Percentile
Rank agents by performance percentile across all KPIs. Benchmarks the team distribution.
👤
Agents
Per-agent scorecard — SPH, Calls/Hr, effective ratio, conversion, talk time. The flagship operator report.
🏢
Call Center
Site-level view: total seats, call volume, answer rate, rank by conversion across locations.
📅
Date
Daily performance trend — calls, contacts, orders, SPH plotted over the selected date range.
📆
Day of Week
Aggregate by weekday — identify Mon vs Fri variance in contact rate and conversion.
🫂
Team
Group/team rollup — compare Alpha vs Beta on shared campaign KPIs with totals row.
◎
Campaign
Program ROI — orders sold, total sales, profit, login hours, active callers per campaign.
⏱
Hours
Hourly heat map — contact rate and SPH by hour of day. Identifies optimal dial windows.
⚑
Outcomes
Disposition breakdown — Order vs Non-Order ratios, RPC rate, DNC events, all result codes.
Saved Reports & Templates
Reusable configurations; run on demand| Name | Description | Type | Scope | Last Run | Actions |
|---|---|---|---|---|---|
Weekly Agent Scorecard |
All agents · this week · 18 columns visible · avg benchmark row on |
Template | All Agents | Jun 15, 2026 · 09:12 | |
Monthly Donor Renewal — Campaign ROI |
Campaign report · Donor Renewal 2026 · month to date · profit + orders |
Standard | Donor Renewal 2026 | Jun 01, 2026 · 18:00 | |
Outcomes — Lapsed Reactivation |
Disposition mix · all result codes · Lapsed Reactivation campaign · weekly |
Standard | Lapsed Reactivation | Jun 08, 2026 · 17:45 | |
Daily SPH Trend — Tokyo CC |
Date report · Tokyo Call Center · past 30 days · SPH + calls/hr line |
Template | Tokyo CC | Jun 15, 2026 · 08:00 | |
Team Alpha vs Beta — Weekly |
Team report · all campaigns · Mon–Sun · rank, conversion, login hours |
Standard | All Teams | Jun 08, 2026 · 17:30 |