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UNICEF workspace

Campaigns

Campaigns
Active
Paused
Draft
Lists linked
Predictive campaigns
A Campaign ties together: Lists (records to call) + Script + Result-Code Set + a Dialer Each campaign controls its own dialer type, pacing, caller ID, and disposition routing. One list can be used by multiple campaigns.
Campaign Type Linked Lists Total Names Caller ID Script Call Outcomes Dialer Call Speed Calls/hr Conv % Status
Campaign object model
Campaign
≣ Lists (1+) — records to dial
📄 Script — what the agent reads
⚑ Result-Code Set — dispositions + routing
☎ Dialer — pacing + caller ID + type

New Campaign

Manual = click to dial · Preview = see contact first · Predictive = auto-dials ahead.
How many calls the dialer makes per available agent. 1.0 = one at a time.
Predictive/auto dialers connect from the Fanline Dialer app. None linked yet.
MOCKUP · Campaigns · URL <tenant>.fanline.jp/campaigns · spec: campaigns.DESIGN.md · NEW page — does not exist today