Call Outcomes
Result codes are just what an agent records happened on a call (answered, callback, wrong number…).
Call outcome & automation engine — configure outcomes, routing, and follow-up actions
Column legend:
Flag columns → C Require Comments G Global Result R Save Recording ! DNC trigger
Call outcome groups → Contact + Contact − Send Info Callback No Contact Unreachable
| Result Code | Result | Outcome Category | Active | Result Action | After-Call Time | Action Type | Dialing Action | Type Dialer | User Assignment | Lead Status | Flags C·G·R | Sort |
|---|
Project-Level Rules (coming soon)
Close contact after
consecutive No-Contact results.
Only show the most recent
result codes to callers in the wrap-up screen.
Skip non-working days on Retry-In-X:
(applies to all Retry-In countdown timers for this campaign)
These rules apply to result-code set: default · these project-level automation rules are not yet wired to a save path — configuration is read-only for now.